TUESWAY TRAVEL – VILLA & HOTEL RESERVATION AGREEMENT

Agreement Date: …/…/2025

Agreement No: [Reservation Code]

ARTICLE 1 – PARTIES

This agreement is concluded between the following parties:

• Service Provider (Agency):

  
  

  Tuesway Travel (Hereinafter referred to as "Agency")

  
  

  Address: Sinan mah. Atatürk cad. Uçar İşhanı No:11/B-109 Muratpaşa/Antalya

  
  

  Phone: +90 544 975 9607

  
  

  E-mail: info@tueswaytravel.com

• Customer (Reservation Owner):

  
  

  Name-Surname: [Customer Name]

  
  

  Phone: [Phone Number]

  
  

  E-mail: [Customer E-mail]

  
  

  Address: [Customer Address]

Tuesway Travel and Customer have conducted accommodation service sales according to the following terms and conditions.

ARTICLE 2 – SUBJECT OF THE AGREEMENT

This agreement covers the terms of villa and hotel reservations made through Tuesway Travel, cancellation and refund rules, and the obligations of the customer and agency.

ARTICLE 3 – RESERVATION AND PAYMENT CONDITIONS

1. When the customer makes a villa or hotel reservation via the Tuesway Travel website or call center, they are deemed to have accepted this agreement.
2. To finalize the reservation, at least 20% of the total accommodation fee must be paid as a down payment. The remaining amount must be completed before check-in or according to the determined payment plan.
3. Payment Methods: Can be made via credit card, bank transfer, or other payment methods determined by the Agency.

ARTICLE 4 – ACCOMMODATION CONDITIONS

1. The customer is obliged to comply with the specified check-in and check-out times at the hotel or villa where the reservation was made.
2. During the stay, all rules determined by the hotel/villa must be followed (noise ban, pool rules, smoking areas, etc.).
3. The customer is obliged to return the facility without causing damage. In case of any damage, it will be charged to the customer.
4. In villa reservations, conditions regarding the use of special areas such as pools, gardens, and parking are determined by the villa owner and presented to the customer prior to reservation.

ARTICLE 5 – CANCELLATION AND REFUND CONDITIONS

1. Cancellation policies vary for each hotel and villa and are communicated to the customer during the reservation process.
2. For facilities with flexible cancellation policies:
   • Cancellations made 30 days before the check-in date receive an 80% refund.
   • No refund is made for cancellations within the last 30 days.
3. For facilities with "Non-refundable" cancellation policies:
   • Even if the customer cancels the reservation, they cannot receive a refund.
4. If the customer cannot arrive for the stay due to force majeure (natural disasters, pandemics, travel bans, etc.), they may contact the facility owner or Agency to postpone the reservation to a later date.
5. The Agency reserves the right to offer an equivalent facility if the one reserved is not suitable for the customer's stay.

ARTICLE 6 – CUSTOMER OBLIGATIONS

1. The customer is obliged to provide accurate and complete information during the reservation process.
2. The customer is responsible for any damages caused during their stay at the hotel/villa.
3. During the stay, local laws and the rules determined by the facility must be followed.

ARTICLE 7 – AGENCY OBLIGATIONS

1. The Agency is obliged to complete the reservation procedures fully on behalf of the customer.
2. If the reserved facility does not meet the customer's expectations, the Agency will try to offer an alternative accommodation if possible.
3. The Agency guarantees the accuracy of the information provided on the website, but is not responsible for changes made by the facility.

ARTICLE 8 – CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA

1. The customer's personal data is processed solely for the completion of reservation procedures and the smooth progress of the accommodation process.
2. By accepting this agreement, the customer confirms that their personal data will be stored under the KVKK (Law on Protection of Personal Data).

ARTICLE 9 – DISPUTE RESOLUTION

1. Disputes that may arise between the parties will first be resolved through negotiation.
2. In case of disagreement, the Courts and Enforcement Offices of Antalya shall have jurisdiction.

This agreement enters into force when it is approved by the Customer during the reservation process.

Agreement Approval Date: …/…/2025

Authorized Representative of the Agency: Özder Özdemir

Tuesway Travel

E-mail: info@tueswaytravel.com

Phone: +90 544 975 9607

Customer Information:

Name-Surname: __________________________

Phone: __________________________

E-mail: __________________________

Signature: __________________________